What is Neosurf?
The history of Neosurf begins in 2004, when the company Neosurf Cards SAS (which manages this payment method) was registered in Paris, France. The founder of the Neosurf method is Nicolas Saubie.
Neosurf is a prepaid method. To make a payment, you should first get a prepaid card, cash voucher, or Neosurf ticket (also known as a Neosurf voucher). You can purchase it in cash at over 135,000 retail outlets (supermarkets, department stores, gas stations, lottery outlets, etc.). You can view the full list of Neosurf retail outlets on the official Neosurf website.
These vouchers are worth between NZ$10 and NZ$100. A ten-digit voucher code is printed on each voucher. You can now pay online. To do so, open the online casino’s payment menu and select Neosurf under “Deposits.” Then, simply enter the desired amount, input the ten-digit voucher code, and complete your payment. If you enter a smaller amount than the voucher’s total value, you can use the remaining balance later. However, you cannot transfer the leftover balance back to your bank account — instead, it stays on the voucher until used or can be transferred to a MyNeosurf account.
Importantly, you don’t have to provide any personal or bank account information when making a Neosurf payment, which immediately provides greater security and helps prevent identity theft or misuse. You only need to enter the 10-digit code, and the payment is processed immediately.
Why is Neosurf a good casino choice?
The payment methods available at a casino are just as important as the games themselves and the bonuses they offer. Casinos with NeoSurf are automatically a very good choice because they allow for quick and convenient deposits, and that’s not all:
- Anonymity during online transactions – no need to provide any personal or banking information. Simply enter your prepaid card code to top up your casino account and enjoy the game!
- Fast online transactions – payments are made instantly, so you don’t have to wait too long to see your money at the casino.
- Security – NeoSurf is one of the most popular payment methods in online casinos. With a prepaid card, you can only deposit the amount of money you actually have on it, making it difficult to make an impulsive purchase. It also provides an additional layer of protection, as no one will steal money from your account.
Neosurf features
- You can use the card for purchases anywhere in the world where Neosurf vouchers are accepted.
- You can compare it somewhat to the Paysafecard.
- Online, you enter the 10-digit code wherever you need to make a payment, for example, at Neosurf casinos.
- The cards can have a value ranging from NZ$10 to NZ$100.
- This is an easy-to-use system. You can pick it up around the corner and make online payments completely anonymously.
- It is not only an easy and discreet e-payment method for casino deposits using Neosurf.
There are other things you buy online that you’d rather keep private. Traditional payment methods keep a record of every transaction and its history. This can be retrieved at any time, whether you want it or not, with all the consequences that entail.
Importantly, you don’t have to provide any personal or bank account information when making a Neosurf payment, which immediately promises greater security against money laundering. You only need to enter a 10-digit code, and the payment will be booked immediately.
Neosurf service
If you want a Neosurf card, you don’t need to register or open an account. To deposit money at your Neosurf online casino, select Neosurf as your payment method. A pop-up will appear, allowing you to enter the 10-digit code. If you’re using a Neosurf Mastercard, select Mastercard as your payment method and fill in the details.
These are the options:
- Classic Neosurf Card. This system is similar to buying a prepaid phone card. You can purchase one at various retail locations and then use it for online shopping. There’s no expiration date on the card. In other words, you can use it indefinitely. So, before you deposit at your gambling site, check if your casino accepts Neosurf.
- NeoCash Mastercard: It’s a plastic card, just like a credit card. You can use this card in stores and other locations where credit card payments are accepted.
You can send money to your prepaid NeoCard Mastercard via your classic credit card, a bank transfer or a Neosurf Card.
- My Neosurf: a handy application that allows you to purchase your Neosurf card online. You can also use the application to make payments and pay with your credit card.
How do I create a Neosurf account?
Casinos using the NeoSurf payment method don’t require registration – after all, you can use disposable prepaid cards. Neosurf also offers e-wallet functionality, but to use it, you’ll need to create an account. You can set one up in just a few moments:
- Go to the Neosurf website and use the registration option.
- Complete the registration form, providing your personal information and address. Be sure to set a secure password for your account and use your current email address.
- Confirm your registration by clicking on the activation link sent to you. Then, return to the Neosurf website and log in to your account to confirm your personal information.
- Once everything is ready, you can fund your account and start playing at Neosurf online casino!
How to deposit money at an online casino via Neosurf?
Search the Neosurf website for the nearest sales point. Bargain vouchers range from NZ$10 to NZ$100.
- Choose one of the best Neosurf casinos. Register at the casino and have your account verified. You will need to provide your personal information; otherwise, your account cannot be approved.
- Go to your casino’s payment menu.
- Select Neosurf as your preferred payment method.
- Enter the 10-digit PIN and select the desired amount. The money will be deposited into your account immediately.
- Your welcome bonus will be available. Please note that these welcome gifts have a minimum and maximum amount, after which Neosurf Casino will increase your bonus.
- Enjoy your game.
Two easy ways to deposit with Neosurf: voucher and MyNeosurf account
The above method, as you can see, is exceptionally simple. There’s virtually no paperwork required for your deposit to be accepted and processed by the online casino. It simply acts as a completely anonymous voucher that can be purchased anywhere.
The second method of using the system involves payments via a Neosurf account:
- On the MyNeosurf website, we open an account in the system;
- We top up our MyNeosurf account from a payment card, bank account or card.
- On the casino website, we select Neosurf as the payment method.
- We enter the authorization code that will be generated by the MyNeosurf system.
This is an equally quick and convenient method, although it requires a separate account on the service – if you don’t have one, you will need to set one up, which may take a few minutes.
How to withdraw money from Neosurf casino in New Zealand?
First and foremost, to make withdrawals available, you’ll need to create an account with MyNeosurf. This means that withdrawals aren’t possible using only a voucher, as is the case with deposits. You should also make sure that your chosen Neosurf casino also offers this method of withdrawal — a rare option among online casinos.
This means that while casino withdrawals with Neosurf deposits are somewhat possible, they are unlikely to be available at popular online casinos. This means we’ll have to choose a different method to receive our winnings from the casino.
Neosurf limits and fees
Using this payment method is convenient, but it’s essential to be aware of the associated fees and limits. Purchasing a voucher typically incurs no additional costs; however, if it remains unused for an extended period, an administrative fee may apply. Details regarding this can be found on the website’s terms and conditions.
A Neosurf e-wallet account has monthly deposit and transaction limits, which can be increased after identity verification is completed. The minimum voucher value is usually 10 NZD, and the maximum is 100 NZD. It’s also worth remembering that some casinos may impose their own restrictions on deposits using this method – Neosurf online casinos will definitely require a deposit larger than just 10 NZD. It’s worth verifying the limits before attempting to deposit on your chosen site.
Possible issues with Neosurf transactions
Neosurf is a safe and easy-to-use payment method, as we’ve already written about. However, sometimes minor issues can arise during transactions – how can you resolve them?
- Coupon code not working
If the Neosurf casino informs you that your code has not been accepted, ensure that you have entered it correctly and that it has not expired – each prepaid card has a predetermined expiration date.
- No withdrawal options
The e-wallet doesn’t support prepaid card withdrawals by default. If you wish to collect your winnings, you’ll need to use an alternative withdrawal option.
- Unsuccessful deposit on the website
Make sure that the online casino you are playing at supports Neo Surf prepaid cards and not third-party vouchers – in such a situation, you will naturally not be able to use your voucher.
Neosurf customer service
If you encounter any other issues related to payments using Neosurf vouchers, it’s worth contacting customer service. There are several ways to contact them, but the easiest is to fill out the contact form on the service’s website. Support is available in many languages, making it even easier to resolve your issue.
Alternatively, you can send an email. Unfortunately, we don’t offer phone or live chat support. However, the FAQ section, also translated into several languages, is great for resolving less complex issues.
Available forms of contact:
- Contact form on the official website.
- E-mail address: [email protected].
- Technical support is usually available on business days.
Neosurf Casino bonuses
No online casino exists without a welcome bonus. The selection, and therefore the competition, is fierce. The welcome bonus is an online casino’s way of enticing new customers to register and gamble with them.
The bonus in an online casino comes in different forms. Let’s take a closer look at some of them.
- Welcome bonus
The welcome gift is for the new customers who have just registered. This is usually a deposit bonus. This means that after your first deposit, the casino will add an additional amount to your account. For example, the casino advertises a 100% bonus up to NZ$300. Then, after your first deposit of NZ$300, the casino will increase your capital to NZ$600. Please note that a bonus is always subject to conditions. The welcome bonus is sometimes divided into different parts.
- Reload bonus
Sometimes it’s not just your first deposit that matters. Casinos also try to retain registered customers. They might reward subsequent deposits, for example, in the same way as with the deposit bonus.
- Cashback
The most beloved bonus among many gamblers. If you place a bet and lose, the casino will refund a portion of your stake to your account. This bonus is usually very time-limited. The idea is that you use the cashback to continue playing immediately.
- Free spins
The free spin is a bonus reserved for pokies in NZ online casinos. These are free spins that you can use, usually on designated slots. They’re regularly offered as an extra with the welcome bonus. The offer will then read: 100% bonus up to NZ$300 + 50 free spins. You can also sometimes unlock free spins during the game on specific slots. It is a bonus that is usually subject to strict terms and conditions.
- VIP program
Casinos often reward regular players with membership in their VIP club, which comes with additional bonuses and benefits.
Alternatives of Neosurf in NZ online casinos
As we mentioned earlier, Neosurf also has several competitors in the payment market. The Paysafecard is the main competitor. We compare the two. Of course, other payment methods do not come in the form of a gift card. The ball is in the user’s court. Use the method that works best for you and that you find most comfortable.
If you prefer to keep your payment under the radar, consider a gift card like Neosurf. If you prefer one of the classics, we have a few more options below.
- Paysafecard
One of the most widely used prepaid payment methods and a direct competitor to Neosurf. Like Neosurf, you can purchase a Paysafecard voucher at retail outlets and use the 16-digit code to pay online — no personal bank details needed. It’s widely accepted in NZ online casinos and offers the same level of anonymity and simplicity. However, unlike Neosurf, Paysafecard also offers a MyPaysafecard account option, which enables better balance management and higher spending limits.
- PayPal
The ultimate online payment company. The system has proven itself and earned the trust of millions of users over the years. Both payments and refunds are possible here as well.
- Credit cards
The oldest system for paying without cash. Initially, it was most commonly used for trips abroad. At the dawn of the internet, it was the only way to make payments online. Although a wealth of new online payment methods has emerged, the credit card is still an indispensable part of the virtual payment world.
- Skrill and Neteller
New Zealand players frequently use these e-wallets due to their speed and anonymity. They allow you to transfer funds instantly and are accepted at most online casinos. However, please note that deposits made via Skrill or Neteller may sometimes be excluded from bonus offers.
- Cryptocurrencies
Bitcoin, Ethereum, and other digital currencies are gaining traction in NZ casinos. Crypto offers fast and secure transactions with high levels of privacy. While not every casino supports it, crypto-friendly casinos are growing in popularity, especially among tech-savvy players.
- POLi and bank transfers
POLi allows you to pay directly from your bank account without a credit card. It’s safe and supported by many NZ banks. Traditional bank transfers are also an option, though they can be slower compared to digital wallets and prepaid cards.
Pros and cons of using Neosurf in online casinos
There are many advantages of using NeoSurf and only a few disadvantages:
- No need to share personal or banking details. Payments are made using a 10-digit voucher code.
- Transactions are encrypted, ensuring that sensitive financial data is not exposed, thereby reducing the risk of fraud or hacking.
- Neosurf vouchers can be bought at over 135,000 retail outlets worldwide, including convenience stores and petrol stations.
- You can deposit instantly without creating a Neosurf account — use the voucher.
- Great for budgeting, since you can only spend what’s loaded on the voucher.
- Easy to use with mobile casinos; enter the code during checkout.
- Most online casinos don’t allow withdrawals via Neosurf. You’ll need to find an alternative method to cash out (like a bank transfer or e-wallet).
- You must visit a physical store (or select online vendors) to buy a voucher, which may not be as convenient as digital wallets.
- If the voucher is issued in a currency other than the one used for payment, conversion fees may apply.
- Single vouchers are typically limited to NZ$100, which might not suit high rollers.
Tips and advice on using Neosurf in NZ online casinos
Using Neosurf in New Zealand online casinos is a solid option if you value anonymity, speed, and control over your spending. But like with any payment method, it helps to know a few tricks to get the most out of it.
- Stick to licensed NZ casinos that accept Neosurf
Before using your Neosurf voucher, ensure the casino is licensed correctly, preferably by a trusted regulator, such as the Malta Gaming Authority (MGA) or the UK Gambling Commission (UKGC). These casinos are more likely to accept prepaid vouchers and follow fair play and security standards.
- Check the minimum and maximum deposit limits
Most Neosurf casinos in New Zealand accept minimum deposits starting from NZ$10 or NZ$20. However, some casinos may set their own limits. If you’re aiming to take advantage of a welcome bonus, double-check that your Neosurf deposit qualifies — some promos exclude prepaid vouchers.
- Use MyNeosurf for higher limits and extra features
For greater flexibility, consider registering a MyNeosurf account. It provides access to higher spending caps, tracks your transactions, and even allows for limited withdrawals (although not all casinos support them). It works much like an e-wallet and is ideal for frequent players.
- Beware of bonus restrictions
Some online casinos exclude Neosurf deposits from receiving welcome bonuses or free spins. Always read the terms and conditions before depositing — if Neosurf is excluded, consider using it for regular play and switching to a different method when claiming bonuses.
- Keep your receipt safe
Each Neosurf voucher contains a 10-digit PIN. If you lose it and haven’t created a MyNeosurf account, you can’t recover the funds — unless you have the receipt. This serves as your only proof of purchase in the event of disputes or errors.
- Watch for hidden fees
Purchasing a Neosurf voucher is fee-free in most NZ stores. However, if you top up your MyNeosurf account using a credit card or bank transfer, a small fee may be charged. These are usually around 2-3%, depending on the payment method and currency.
- Use Neosurf to manage gambling budgets
Prepaid cards, such as Neosurf, are excellent for managing your casino budget. Once the balance is used, you’ll need to purchase a new voucher in person — this helps reduce the risk of impulsive top-ups and supports responsible gambling practices.
- No bank details required = more privacy
Because Neosurf doesn’t require linking to your bank account or sharing personal details, it’s ideal for players who want to stay anonymous online. This also lowers the risk of identity theft or fraud.
Final thoughts on Neosurf casinos in New Zealand
Neosurf is a prepaid payment method operated by the French company Neosurf Cards SAS. To make the payment, you need to purchase a Neosurf Cash voucher at one of 135,000 points of sale. A 10-digit voucher code will be printed on the receipt. You simply enter this code along with the amount of money in your payment area, and the payment will be processed immediately.
This is therefore one of the fastest and most convenient payment systems. Another important aspect is the security and anonymity of Neosurf. You don’t need to provide your personal or account information, which protects you from identity theft and money laundering and allows you to make payments anonymously. Additionally, Neosurf transactions are secured by 128-bit encryption.